Information we collect
We collect only what the platform needs to work.
- Account details: name, email address and role.
- Institution details: college, department, branch and section.
- Academic materials: syllabi, reference material and question papers you upload.
- Generated content: questions, papers, edits and approvals.
- Technical and activity data: sign-in times, device and browser details, and security logs.
How we use information
We use information to:
- provide the platform and manage accounts and access
- process uploaded academic documents
- generate the questions you request
- give support and fix problems
- protect the service and investigate misuse
We never use your academic content for advertising.
Institutional data and isolation
Academic content belongs to the college or its respective rights holders. We process it on the college's behalf, only to provide the service.
Each college's data is kept separate through access controls, and users see only what their role allows.
Service providers and data sharing
We do not sell institutional data.
We use hosting, storage, AI and other service providers to deliver the platform, and we share with them only what a feature needs.
Security and activity logs are shared with the relevant college.
We may disclose information where the law requires it.
Security and misuse monitoring
We protect information with role-based access controls, encryption in transit and at rest, secure session cookies and security logs.
The logs help us detect suspicious activity and investigate abuse, and they are shared with the college.
No system is completely secure. If a breach affects an institution, we will tell it as the law requires.
Data retention and deletion
- Data is kept while the institution's account is active.
- When an account ends, or on a verified deletion request, data is deleted within 1 month.
- Backups are cleared within 1 month as well.
- Security and activity logs are kept and shared with the college.
- We may keep limited records where the law requires.
User rights and contact
You can ask to access, correct or delete your information, withdraw consent, or raise a concern. Where a request concerns institutional content, we may refer it to your college.
We respond within 24 hours.
- Contact: contact@up-gradez.com
Updates to this policy are posted here with a new date.